"I loved my stay in Sercotel Suites Viena! :)
When I found out I had to cancel 1 of the 3 nights reservation due to leg pain while doing the Camino de Santiago pilgrimage, the hotel promptly emailed back with apologies on the cancellation policy. Upon arrival at the hotel, they apologized again for not being able to change the no-show policy, and offered a room upgrade instead. After staying in super spartan accommodations during the Camino, this hotel was a piece of heaven! I loved the very comfortable bed, the clean bathroom, the amenities in the room, and best of all - I LOVED the terrace! I also did not expect to see the note near the TV that I have a dedicated chambermaid too (if I wanted anything). These small things made my stay really enjoyable.
The staff is the true gem of this hotel. They were genuinely friendly and warm (unlike most hotels where interactions are rather generic). The staff took the time to chat and talk about perspective of the locals on food, lifestyle, etc. I know they are busy and all, and I appreciate that they check on you. For instance, when I came back to the hotel after visiting a church near Padre Pio train station, the staff asked me if I found the church (I asked for directions earlier). The same happened when I wanted to find post cards and correos, and the staff asked me when I came back to the hotel if I was successful in finding them (after I asked for directions earlier). Again, these small things do wonders for a traveler! :) It is just unfortunate that I failed to get the names of these wonderful people (2 ladies and a man)."